BOCHE Appliances, a home appliances brand, approached us with the need to streamline their business operations and online sales through a unified digital solution. As the brand continues to expand, managing product sales, GST-compliant billing, stock, and customer interactions became increasingly complex. They required an E-commerce website integrated with ERPNext backend to provide a seamless shopping experience for customers while ensuring automated billing, accounting, and operational efficiency at the backend.
Our goal was to design and implement a solution that not only delivered a modern, responsive, and dynamic E-commerce website but also fully synchronized with ERPNext modules such as Accounting, Buying, Selling, Stock, and Website. This allowed BOCHE Appliances to manage both online and internal sales operations without conflicts, ensuring real-time reporting, better customer experience, and improved efficiency across departments.
Integrating a single ERPNext instance for all processes is generally possible. However, in this case, the client’s existing ERPNext installation is already being used extensively for multiple purposes—GST billing, website orders with the complete sales and delivery flow, and various internal operational needs.
Due to the complexity of these requirements, combining both the website sales flow and the internal sales billing into a single unified sales process was not practical. Instead, we proposed a structured categorization approach using Customer Type, Customer Group, and User Type to clearly separate and manage the two workflows:
By implementing these classifications, the client can easily segment and filter data for specific reporting needs. For example:
This structured separation ensures smoother operations, prevents data conflicts, and allows the business to handle both online and offline sales processes efficiently—without compromising reporting accuracy or operational flow.
Faircode implemented a custom frontend using HTML, CSS, and JavaScript, fully integrated with ERPNext on the backend to enable a seamless website purchase experience with automated backend bill generation. The solution ensured smooth coordination between the online store and ERP operations.
Key Implementation Highlights:
Custom Workspace for Quick Access to Billing & Transactions
Developed a dedicated ERPNext workspace module to give backend staff one-click access to billing, transactions, and key sales documents. This reduced navigation time and improved operational efficiency.
In addition to the automated billing and transaction features, the system enables real-time monitoring of business performance. With ERPNext’s reporting capabilities, the client can instantly view:
Dynamic Website Management
We designed the website to be fully dynamic, allowing the client to make updates without any technical knowledge. This includes:
Responsive, Cross-Platform Experience
The website is fully responsive, ensuring optimal display and usability across desktops, laptops, tablets, and mobile devices. Customers can log in and shop seamlessly on any platform, with a fast and smooth browsing experience free of lag.
GST Filing Made Easy
By integrating the GST reporting module within ERPNext, the client can file GST returns directly from ERPNext with just a single click, ensuring compliance while saving time and effort.
User Access Control & Security
We implemented granular user restrictions for both customers and internal employees. This ensures that:
Automated Workflows for Website & ERPNext
End-to-end workflows were automated for both the website and ERPNext, covering:
This automation minimizes manual work, reduces human errors, and ensures smooth, consistent transactions between the online store and ERP backend.
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