Project Name

KSEB Mobile App

Type

Android & IOS Mobile App

Services Provided

Designed to serve the needs of 13.5 million consumers. Top power distribution company in India

The KSEB mobile app offers convenient access to various electricity-related services and information. Users can pay their bills, track consumption, request new connections, report outages, and receive updates and alerts—all from their mobile

Client Summary

The Kerala State Electricity Board (KSEB) is the governing body responsible for the generation, transmission, and distribution of electricity in the Indian state of Kerala.

Empowering 13.5 million consumers, the KSEB mobile app streamlines access to essential electricity services and information. From easy bill payments and consumption tracking to new connection requests and real-time outage reporting, this app brings KSEB's services right to users’ fingertips, ensuring seamless and efficient energy management.

Designed with user convenience in mind, the KSEB app also keeps consumers informed with timely updates and notifications, enhancing transparency and customer engagement. Whether accessing detailed billing information or receiving alerts on power interruptions, users benefit from a comprehensive digital tool that simplifies energy-related tasks and promotes an efficient, connected experience.

Project Brief

The KSEB mobile app designed to serve the needs of 13.5 million consumers offers convenient access to various electricity-related services and information. Users can pay their bills, track consumption, request new connections, report outages, and receive updates and alerts—all from their mobile devices.

The KSEB mobile app is designed to revolutionize customer experience for over 13.5 million users, offering them a streamlined, all-in-one platform for managing electricity services. Through the app, consumers can pay bills, track consumption, request new connections, and report power outages from the convenience of their mobile devices. This accessible, easy-to-use interface reduces the need for physical visits to KSEB offices, making essential services more readily available and responsive to customers’ everyday needs.

Beyond basic services, the app also provides timely notifications, updates, and alerts, ensuring that users stay informed about billing reminders, scheduled maintenance, and urgent announcements. By fostering transparency and engagement, the KSEB mobile app empowers users with real-time control over their electricity management. It represents a major step forward in KSEB’s commitment to digital transformation, prioritizing customer convenience and efficiency in a dynamic, connected world.

Functionalities

Multiple bill payments, Complaints registration, Service at doorstep, Bill alerts and notifications, Bill and payment history, Report hazards, Bill calculator and view last bill.

The KSEB mobile app provides a comprehensive suite of functionalities designed to make electricity management convenient and accessible for consumers. With multiple bill payment options, users can effortlessly manage and pay bills for various connections within one platform. The app also includes complaint registration, allowing consumers to report issues and seek assistance directly. Additionally, the service at doorstep feature enables users to request on-site assistance for specific services, adding a layer of convenience for those needing in-person support.

In keeping with a customer-first approach, the app offers bill alerts and notifications to keep users informed of upcoming payments and important updates. Users can also access bill and payment history, making it easy to review past transactions. With features like hazard reporting for safety concerns, a bill calculator to estimate costs, and quick access to view the last bill, the app is designed to be a comprehensive tool for effective and safe energy management. This all-in-one functionality reinforces KSEB's dedication to delivering reliable, consumer-centric digital solutions.

Work

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